Windows version: Windows 10, 10.0, build: 14393 I pasted the WhoCrashed 6.01 report hereunder.
I updated the BIOS to 1.13 and NVIDIA drivers to latest, but not improvement. Please remember to vote and to mark the replies as answers if they help.I just bought an Acer Predator Helios 300 PH317-51 laptop and keep having BSOD (DRIVER POWER STATE FAILURE). In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the
Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results. There are two files for you to find manually:
Start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt" > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"®Įxport HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net Open administrative command prompt and copy and paste the whole command:Ĭopy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts > "%USERPROFILE%\Desktop\hosts.txt"&systeminfo This command will automatically collect these files: msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc. Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.
The command will automatically collect the computer files and place them on the desktop. Make sure the default language is English so that the logs can be scanned and read.Ĭhoose the applicable link for the operating system: Using administrative command prompt copy and paste this whole command.
Other times the displayed driver was seen after the crash and not the cause of the crash. The displayed misbehaving driver was nvlddmkm.sys or Nvidia GPU drivers.įor any BSOD it is best to have the dump files.Ĭommands are then ran on the files for debugging.įor some bugchecks the displayed driver was a participant in the crash and not the cause of the crash. OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS PersonalīUILDOSVER_STR: 3.1.amd64fre.rs5_release.180914-1434įAILURE_ID_HASH_STRING: km:0x9f_3_stackptr_error_nvlddmkm!unknown_functionįAILURE_ID_HASH: PRIMARY_PROBLEM_CLASS: 0x9F_3_STACKPTR_ERROR_nvlddmkm!unknown_function THREAD_SHA1_HASH_MOD: 937b3f6b9f108baa77f33abf3804c5271eba72b0įAILURE_BUCKET_ID: 0x9F_3_STACKPTR_ERROR_nvlddmkm!unknown_functionīUCKET_ID: 0x9F_3_STACKPTR_ERROR_nvlddmkm!unknown_function Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvrzi.inf_amd64_f89d57020658bf08\nvlddmkm.sys, Win32 error 0n2 I am a little unsure as to what the problem is though.
Windows tells me it is a driver_power_state_failure. Hi, I purchased a Razor blade 2018, really impressed with the computer but I get the occasional Freeze / blue screen.